Refund & Cancellation

Refund & Cancellation Policy

Cancelling an order

You can cancel free of charge any time before the order is dispatched. Once it is on its way, please use the returns process instead.

Returns

Unopened, undamaged goods can be returned within [7] days of delivery. Food, perishable goods and opened personal-care items cannot be returned once opened, for hygiene reasons — but tell us if a batch was wrong or arrived damaged and we will replace or refund it.

Refunds

Refunds go back to the payment method you used, within [5–7] working days of us receiving the return or approving your claim. A refund of a card or UPI payment can take a further few days to appear on your statement, which is your bank's timing, not ours.

Damaged or wrong items

Tell us within [48 hours] of delivery, with a photograph if you can. We will collect it and replace or refund it at no cost to you.

Contact

[Business name, address, email and phone.]